Website: ​​https://www.therapywithben.co.uk/

Last Updated On 05-Feb-2026

Effective Date 05-Feb-2026

These Terms of Use govern your access to and use of this website. By using this website, you agree to these terms. If you do not agree, please do not use the site.

About this website

This website is operated by Therapy with Ben, a private counselling service based in the United Kingdom.

This website provides:

• Information about counselling and food therapy services

• General information related to mental health and wellbeing

• Contact details for making enquiries

This website does not provide mental health crisis support or emergency services.

About Benjamin Brown

Benjamin Brown is an integrative counsellor and nutritionist providing a counselling and food therapy service in the United Kingdom, and is the owner of Therapy with Ben.

Benjamin Brown holds:

• An Advanced Diploma in Integrative Counselling awarded by Iron Mill College, Poole. Benjamin Brown is accredited by and a registered member of the British Association for Counselling and Psychotherapy (BACP). Registration number: 417058.

•  A BSc (Hons) degree in Nutrition and is a Registered Associate Nutritionist with the Association for Nutrition (AfN). Registration number: 12056.

Benjamin Brown strictly abides by the professional and ethical standards and good practice outlined by the BACP and AfN, along with following any relevant UK law in regards to the provision of counselling and food therapy services. 

In order to provide a safe and ethical service, Benjamin Brown has the following:

• Professional indemnity insurance

• Enhanced DBS

• Registration with the Information Commissioner's Office (ICO)

About Therapy with Ben (the ‘service’)

Therapy with Ben is a counselling and food therapy service based in the United Kingdom offering counselling and food therapy to clients who:

• Are 18+

• Live in the United Kingdom

• Do not have a clinical diagnosis of an eating disorder

All counselling or food therapy sessions provided by Therapy with Ben are conducted online via secure video conferencing (Zoom). 

Online counselling is provided in line with:

• The BACP Ethical Framework for the Counselling Professions (2018)

• Relevant safeguarding, confidentiality, and data protection requirements

Before online counselling begins:

• The suitability of this format will be discussed and agreed

• You will be informed of any potential limitations or risks

• Informed consent will be obtained

Reasonable steps are taken to protect your privacy and confidentiality during online sessions. However, you are responsible for:

• Ensuring you are in a private and secure location

• Using a reliable internet connection and suitable device

While every effort is made to provide continuity of service, Therapy with Ben is not responsible for interruptions caused by technical difficulties beyond reasonable control (such as internet outages or platform failures).

If a session is disrupted due to technical difficulties, Therapy with Ben reserves the right to:

• Pause the session while reasonable attempts are made to resolve the issue

• Continue the session via an alternative agreed method (such as telephone) where possible

• Reschedule the session where it is not possible to continue safely or effectively

Where a session cannot be completed due to technical difficulties beyond reasonable control, arrangement regarding fees, refunds, or rescheduling will be discussed and handled fairly, in line with professional and ethical obligations under the BACP (2018) Ethical Framework.

The online counselling and food therapy provided by Therapy with Ben is not suitable for crisis support. If you are experiencing immediate distress or are at risk of harm, you should contact emergency services or an appropriate crisis support service - a list of which can be found below.

Further details about online working arrangements, boundaries, and confidentiality will be provided as part of the counselling agreement prior to counselling or food therapy commencing.

Session fees and payment

The fee for a 50-minute counselling or food therapy session is £60 (sixty pounds).

Unless otherwise agreed:

• Payment is required 48-hours in advance of each session

• Sessions will not take place unless payment has been received

• Fees are reviewed periodically, and any changes will be communicated in advance

Payment is made using bank transfer, details of which will be provided clearly in contract form prior to the first session commencing.

If payment is not received by the agreed time, Therapy with Ben reserves the right to:

• Cancel or postpone the session

• Withhold further sessions until payment is received

Any arrangements regarding missed payments, refunds, or exceptional circumstances will be handled fairly and discussed openly, in line with professional and ethical responsibilities.

Full details relating to fees, payment methods, and any cancellation or refund policies will be outlined in the counselling agreement provided before counselling or food therapy begins.

Cancellation and non-attendance (no-shows)

Therapy with Ben recognises that occasionally clients may need to cancel or reschedule sessions.

Unless otherwise agreed:

• A minimum of 48 hours’ notice is required to cancel or rearrange a session

• Cancellations made with less than the required notice may be charged at the full session fee

• Session missed without notice (“no-shows”) will be charged in full

This policy reflects the fact that session time is reserved exclusively for you and cannot usually be filled at short notice.

Exceptions may be made in exceptional circumstances, at the discretion of Therapy with Ben, and will be considered fairly and compassionately in line with the BACP Ethical Framework (2018)

If Therapy with Ben needs to cancel a session, reasonable notice will be given wherever possible and you will be offered a rescheduled session.

Full details of Therapy with Ben’s cancellation and non-attendance policy will be explained and agreed as part of the counselling agreement before sessions begin.

Session times and late arrival

Counselling sessions are scheduled for a specific time and duration.

If you arrive late to a session:

• The session will still end at the originally scheduled time

• The full session fee remains payable

• Lost time cannot usually be made up

This helps ensure fairness, protects other client’s session time, and maintains clear professional boundaries.

If you arrive late to a session:

• A grace period of 15 minutes applies. If you arrive within this time, the session will continue for the remaining scheduled duration

• If you arrive after the 15-minute grace period, the session may be cancelled and the full session fee will normally still apply

• Lost time cannot usually be made up, unless an alternative agreement is made

If Therapy with Ben is late for a session:

• The session time will be extended where possible

• Or alternative arrangements will be made.

Repeated late arrival may be discussed as part of the therapeutic work or as a practical issue affecting the counselling agreement.

Use of website content 

All content on this website is provided for general information purposes only.

• It is not a substitute for professional medical, psychological, or psychiatric advice

• Accessing this website does not create a counselling or therapeutic relationship

• Counselling or food therapy services are only provided following an agreed assessment and contract.

The counselling service Therapy with Ben provides is not an emergency service however, help is available.

If you feel you are at risk, are experiencing a crisis or feel in danger, please seek immediate help by contacting 999 or making your way to your nearest A&E.

Alternatively, your GP can be contacted or medical advice sought from NHS 111.

Samaritans can be contacted 24/7 on 116 123.

Mental health support can be accessed by texting SHOUT to 85258.

Please do not wait to access help. The support you deserve is available.

Professional and ethical standards

Counselling services offered via this website are provided in accordance with:

• The British Association for Counselling and Psychotherapy (BACP) Ethical Framework for the Counselling Professions (2018)

• Relevant UK legislation and professional standards

• Guidance provided by the Information Commissioner’s Office (ICO)

This includes commitments to:

• Client confidentiality and privacy

• Professional boundaries

• Informed consent

• Safeguarding and ethical practice

Further details about how counselling and food therapy is delivered will be discussed directly with clients as part of the counselling agreement.

Privacy, data protection, and UK GDPR

Personal data collected through this website (for example, via contact forms or emails) is processed in accordance with:

• UK GDPR

• The Data Protection Act 2018

• Guidance from the Information Commissioner’s Office (ICO)

How personal data is collected, used, stored and protected is explained in this website’s Privacy Policy and Cookie Policy, which form part of these Terms of Use.

By using this website, you acknowledge that you have read and understood those policies.

Confidentiality and limitations

While confidentiality is a core principle of counselling practice, there are legal and ethical limits. Information may be shared where required by law or where there is serious risk of harm to you or others, in line with BACP Ethical Framework, relevant UK legislation and safeguarding obligations.

Details of confidentiality and its limits will be explained fully before counselling begins.

Website availability and accuracy

Reasonable efforts are made to ensure that the information on this website is accurate and up to date. However:

• Content may change without notice

• No guarantee is given that the website will always be available error-free

Therapy with Ben accepts no liability for any loss or damage from reliance on website content.

External links

This website may include links to external websites (such as social media platforms or third-party resources).

• These links are provided for the convenience and information only

• Therapy with Ben has no control over the content or privacy practices of external sites

• Visiting external websites is done at your own risk

Intellectual property

All content on this website, including text, logos, and design, is the intellectual property of Therapy with Ben unless otherwise stated.

You may not copy, reproduce, or distribute any content without prior written permission, except for personal, non-commercial use.

Limitation of liability

To the extent permitted by law:

• Therapy with Ben is not liable for any direct or indirect loss arising from use of this website

• No responsibility is accepted for actions taken based solely on information provided on the site

Nothing in these terms limits liability where it cannot be excluded under UK law.

Changes to these terms

These Terms of Use may be updated from time to time to reflect changes in legal requirements or website content. The most recent version will always be available on this website.

Governing law

These Terms of Use are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the UK courts.

Contact

If you have any questions about these Terms of Use, please contact:

hello@therapywithben.co.uk