Privacy Policy

Last Updated On 02-Feb-2026

Effective Date 02-Feb-2026

This Privacy Policy describes the policies of Therapy with Ben of Great Britain and Northern Ireland (the), email: hello@therapywithben.co.uk on the collection, use and disclosure of your information that we collect when you use our website (https://www.therapywithben.co.uk). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

What is the purpose of this Privacy Policy?

The purpose of this Privacy Policy is to inform you of what personal data Therapy with Ben collects and how this is processed. Your privacy is important and Therapy with Ben will only collect and process your personal data in accordance with the  Data Protection Act (2018) and General Data Protection Regulation (2016).

Who is the Data Controller?

I, Benjamin Brown, offer food therapy and counselling as a self-employed service provider, under the trading name ‘Therapy with Ben’. I, Benjamin Brown, am the Data controller of this website (https://www.therapywithben.co.uk) and my registration with the Information Commissioners Office (ICO) requires me to inform you how I collect, store and process your personal information generated during your use of this website (https://www.therapywithben.co.uk).  

Lawful basis for processing your data.

Under UK GDPR, Therapy with Ben relies on the following lawful bases when processing and sharing your data:

  • Consent - for contact forms, email communication, and special category data

  • Contract - to outline the terms of food therapy or counselling service provision 

  • Legal obligation - for record-keeping and safeguarding requirements

  • Legitimate interests - for basic website operation and security

For special category data (e.g. mental health information) submitted by you via email or contact form submission, processing is carried out under:

  • Explicit consent

What information does Therapy with Ben collect?

Therapy with Ben collects data when a contact form or newsletter sign-up is submitted. The data collected includes:

  • Name

  • Email address

  • Special category data regarding your enquiry

By submitting your data via email or website contact form submission, you are agreeing to receive the information you have requested, such as an email response, initial consultation or newsletter sign-up.

When will Therapy with Ben collect your information?

Therapy with Ben will collect your data when you:

  • Make an enquiry about the services I provide

  • Voluntarily complete client surveys or feedback

  • Visit this website (https://www.therapywithben.co.uk). Information about your visit may be recorded. Please read Therapy with Ben’s Cookie Policy for more information.  

How Therapy with Ben uses your information.

Therapy with Ben will process and use the information that is collected about you for the following purposes:

  • Respond to enquiries

  • Send newsletter email updates

  • Correspond with you regarding the practicalities of therapy

  • Provide counselling services

  • Keep appropriate client records

  • Meet legal, ethical, and professional obligations

If Therapy with Ben wants to use your information for any other purpose, Benjamin Brown will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless required to do otherwise by law.

How does Therapy with Ben store your data?

Once food therapy or counselling commences and to ensure my counselling practice runs as smoothly and safely as possible, I keep a record of your personally identifiable information (e.g. name, date of birth, contact details) along with session notes. This data is stored securely on my practice management software Zanda Health (https://zandahealth.com/uk/) which is encrypted and password protected. I, Benjamin Brown, am the only person with access to this. 

In the event of my death or sudden incapacitation my Clinical Executor, who is my supervisor, will be granted access to my account so that they can inform all clients and if necessary ensure secure deletion of your data. 

Therapy with Ben keeps personal data only for as long as necessary and in accordance with UK GDPR. Data provided from potential clients in which food therapy or counselling does not commence will be kept for up to 12 months. Once food therapy or counselling commences, Therapy with Ben is legally required to keep your data for 7 years - your personal data and session notes will be securely deleted when this time period lapses.

How does Therapy with Ben keep your data safe?

All information provided to and data collected by Therapy with Ben is stored as securely as possible and in line with UK GDPR and Information Commissioner’s Office (ICO) guidance. Therapy with Ben uses a password-protected Apple Macbook and electronic data is stored on Zanda Health (https://zandahealth.com/uk/) which is encrypted and password protected with two-factor authentication (2FA).

Therapy with Ben uses Proton Mail for email correspondence, which is an encrypted email service. Therapy with Ben cannot guarantee the security of your data transmitted via email to Therapy with Ben. Email correspondence is at your own risk, so please consider the level of personal information you share.

The security of your information is important to Therapy with Ben and I will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under my control. However, given the inherent risks, I cannot guarantee absolute security and consequently, I cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

In the event of a data breach, Therapy with Ben will follow the advice and guidance outlined by the  Information Commissioner’s Office (ICO).

What information does Therapy with Ben share?

Therapy with Ben only processes and uses your data to respond to enquiries, email newsletter sign-ups, and to deliver food therapy and counselling services. 

Once food therapy or counselling commences, our work together is confidential except for specific circumstances (harm to self or others) where I, Benjamin Brown (the counsellor), am legally and ethically obligated to break confidentiality, as outlined by the British Association for Counselling and Psychotherapy (BACP) Ethical Framework (2018).

I, Benjamin Brown, abide by the BACP’s professional code of ethics and good practice and receive regular clinical supervision where I discuss client casework. Your identity will not be disclosed but aspects of our work together will be discussed to ensure I work ethically and provide the very best support and service to you. 

Your data will not be shared with any other organisation without your prior consent, other than when required to do so by law.

Cookies and website analytics. 

This website, (https://www.therapywithben.co.uk), may use cookies or basic website analytics to understand how visitors use the site. Website cookies are small files of text containing unique identification data and stored on a user’s device by their web browser. Cookies are essential for remembering your website preferences and they enhance your browsing experience. Cookies are also used for tracking and website analytics. 

You are able to:

  • Adjust your browser settings to refuse cookies

  • Use cookie consent controls on the website

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to Therapy with Ben’s Cookie Policy.

Third party links and use of your information.

Therapy with Ben, (https://www.therapywithben.co.uk), may contain links to other websites that are not operated by Benjamin Brown. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Your rights.

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data (under certain circumstances)

  • Restrict or object to the processing of your data

  • Withdraw your consent at any time

  • Request your data be transferred to another organisation, or directly to you

To exercise any of these rights, please contact Therapy with Ben directly via email: hello@therapywithben.co.uk

Changes to this Privacy Policy

Therapy with Ben may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. Therapy with Ben therefore recommends that you periodically review this page.

Contacting Therapy with Ben.

If you have any questions relating to this Privacy Policy or would like to know what information Therapy with Ben has collected about you, a ‘Subject Access Request’ can be submitted by contacting hello@therapywithben.co.uk. Identification may be required to verify your identity and to ensure your personal data is safeguarded.

Complaints.

If you have any concerns about how your data is handled, please contact me, Benjamin Brown, first via email: hello@therapywithben.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) https://ico.org.uk